CUSTOMER SERVICE

Sure! Here’s a clear, friendly, and professional Customer Service statement for So Ravish Hair Co., covering refunds/exchanges, shipping fees, and processing times — ready to use on your website or customer communications:

So Ravish Hair Co. | Customer Service

Refunds & Exchanges
At So Ravish Hair Co., we take pride in offering only the highest quality raw Indian hair. Due to the nature of our products and hygiene reasons, all sales are final. We do not offer refunds or exchanges once the hair has been opened or used. If you receive a defective or incorrect item, please contact our customer service team within 48 hours of delivery so we can assist you promptly.

Shipping & Processing
We offer a flat-rate shipping fee of $15 on all orders. Once your order is placed, it undergoes a thorough quality control check to ensure you receive only the best.

Processing Time: 1–2 business days
Shipping Time: 3–5 business days (depending on your location and chosen carrier)

You will receive a tracking number once your order ships. Please note that shipping and processing times are separate, and delays caused by carriers or incorrect shipping information are beyond our control.

Would you like this formatted for a website FAQ or a printable customer info card?

Absolutely! Here's a **general Terms & Conditions** template tailored for **So Ravish Hair Co.**, a luxury hair extension business. It covers common legal and customer-facing areas while maintaining a polished, professional tone. > ⚠️ **Important**: While this is a solid starting point, it’s always best to have a legal professional review it to ensure it complies with local laws and your specific business practices. --- # TERMS & CONDITIONS **Effective Date: \[Insert Date]** Welcome to **So Ravish Hair Co.** (“Company”, “we”, “us”, or “our”). By accessing or using our website ([www.soravishhairco.com](http://www.soravishhairco.com)) and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully. --- ## 1. GENERAL By placing an order through this website, you agree to be bound by these Terms & Conditions. We reserve the right to update or change these terms at any time, and it is your responsibility to review them periodically. --- ## 2. PRODUCT INFORMATION We specialize in high-quality, raw Indian hair extensions. Each bundle is unique due to the natural characteristics of raw hair, so slight variations in texture or color are normal. We do not guarantee identical bundles. --- ## 3. PRICING & PAYMENTS All prices are listed in USD and are subject to change without notice. We accept major credit/debit cards and other secure payment methods offered at checkout. --- ## 4. ORDER PROCESSING & SHIPPING * **Processing Time**: Orders are typically processed within 2–3 business days. * **Shipping**: Delivery time depends on the selected shipping method and destination. A tracking number will be provided once your order ships. * **Delays**: We are not responsible for shipping delays caused by carriers or incorrect shipping information provided by the customer. --- ## 5. RETURNS & EXCHANGES Due to the nature of our products and for sanitary reasons, **all sales are final**. We do not offer refunds or exchanges once the hair has been opened, altered, or used. If you believe you received a defective product, please contact us at \[your support email] within 48 hours of receiving your order. --- ## 6. CANCELLATIONS Orders may be canceled **within 24 hours** of purchase. After this window, we begin processing and fulfillment, and the order cannot be canceled. --- ## 7. INTELLECTUAL PROPERTY All content on this website—including text, images, logos, and branding—is the property of So Ravish Hair Co. and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission. --- ## 8. LIABILITY So Ravish Hair Co. is not liable for any damages or injuries resulting from the misuse of our products. It is the buyer’s responsibility to ensure the hair is installed and maintained properly. --- ## 9. PRIVACY POLICY Your privacy is important to us. Please review our \[Privacy Policy] to understand how we collect, use, and safeguard your information. --- ## 10. CONTACT US For questions or concerns regarding your order or these Terms, please contact us at: **Email:** \[Insert your customer service email] **Website:** [www.soravishhairco.com](http://www.soravishhairco.com)